2026 Average Handle Time Chatbots 
Fonolo
JANUARY 17, 2023
Gartner reports that AI chatbots alone can save the contact center industry up to $80 billion in annual labor costs by 2026. Chatbots or conversational AI. When people talk about conversational AI, they’re usually referring to chatbots. As we discussed, the next contact center AI tool for most companies is a chatbot.
Hodusoft
MAY 10, 2023
between 2021 and 2026. This growth is driven by increasing demand for customer service and support across industries, as well as advancements in technology such as artificial intelligence, chatbots, and other automated solutions that can improve efficiency and reduce costs.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Balto
JANUARY 22, 2024
Not to mention, it wasn’t until recently that generative AI models had simple, chatbot-like interfaces that enabled anyone to interact with them easily, regardless of their technical background. According to Gartner, we can expect a five-fold increase in agent interaction automation by 2026.
Tenfold - Contact Center Blog
NOVEMBER 30, 2017
Wikibon predicted that enterprise cloud spending is growing at a 16% compound annual growth (CAGR) run rate between 2016 and 2026. Chatbots are gaining popularity due to recent trends in mobile messaging. Today clients can communicate using multiple methods such as web, mail, chat, phone, e-mail, text, etc.
Balto
APRIL 20, 2023
They did, however, care more about dials per week and average handle time. The metrics that our respondents looked at most closely were Customer Satisfaction (CSAT) Score (55.83%), Customer Retention Rate (CRR) (39.21%), and Average Handle Time (36.97%). Is the Contact Center a Good Career? 2022, April 4).
Expert insights. Personalized for you.
154 
Let's personalize your content