Remove 2026 Remove Benchmark Remove Coaching
article thumbnail

The state of CX: Trends and predictions for 2025

3CLogic

These solutions are setting new benchmarks for customer satisfaction by empowering organizations to solve more issues faster at a lower cost. In fact, Gartner predicts Conversational AI alone will reduce labor costs by $80 billion by 2026. Investments in EX, including AI Coaching, real-time feedback, etc.,

article thumbnail

Protecting Your Contact Center Agents’ Emotional Well-Being

Playvox

To keep engagement up, feedback should be focused on coaching rather than micromanaging. A coaching solution that automatically delivers feedback on how to improve can be very effective. It’s also important to understand the best way to coach each team member. But a new problem is emerging.