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Establishing an AI/ML center of excellence

AWS Machine Learning

According to a McKinsey study , across the financial services industry (FSI), generative AI is projected to deliver over $400 billion (5%) of industry revenue in productivity benefits. As maintained by Gartner , more than 80% of enterprises will have AI deployed by 2026.

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Generative AI is Shaping The Future of Contact Centers in 2024

Balto

This is actually one of the primary reasons why so many businesses now are keen on exploring potential AI applications in their industries. According to Gartner, we can expect a five-fold increase in agent interaction automation by 2026. To elaborate, there are foundation models, such as GPT-4 and Stable Diffusion models.