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This evolution has been driven by advancements in machine learning, natural language processing, and bigdata analytics. The projection is that one in 10 agent interactions will be automated by 2026, a significant increase from the current estimated 1.6% of interactions that are automated using AI.
This evolution has been driven by advancements in machine learning, natural language processing, and bigdata analytics. The projection is that one in 10 agent interactions will be automated by 2026, a significant increase from the current estimated 1.6% of interactions that are automated using AI.
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