Fonolo

SEPTEMBER 11, 2018

As a business technologist specializing in Intelligent Automation, Kevin has innovated at RBC, adding value for contact centers with unique perspectives on global development, big data design thinking, and delivery. Flavio Pereira , Founder and CEO, Nuveo. Flavio is a serial entrepreneur.

Customer Service 89

Customer Service Banking Contact Center Call Center 89

NobelBiz

APRIL 30, 2024

This evolution has been driven by advancements in machine learning, natural language processing, and big data analytics. The projection is that one in 10 agent interactions will be automated by 2026, a significant increase from the current estimated 1.6% of interactions that are automated using AI.

Call Center 105

Call Center Chatbots Virtual Agent Contact Center 105

NobelBiz

APRIL 30, 2024

This evolution has been driven by advancements in machine learning, natural language processing, and big data analytics. The projection is that one in 10 agent interactions will be automated by 2026, a significant increase from the current estimated 1.6% of interactions that are automated using AI.

Call Center 104

Call Center Chatbots Virtual Agent Contact Center 104

Fonolo

SEPTEMBER 11, 2018

As a business technologist specializing in Intelligent Automation, Kevin has innovated at RBC, adding value for contact centers with unique perspectives on global development, big data design thinking, and delivery. Flavio Pereira , Founder and CEO, Nuveo. Flavio is a serial entrepreneur.

Customer Service 52

Customer Service Banking Contact Center Call Center 52