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Unless you’ve been under a proverbial rock, you’ve heard and seen a massive amount of change in customer service — particularly in the past year. Many are pronouncing that there is no greater revolution in customercare than what’s happening right now. of interactions today that are automated using AI.
Now, chatbot messaging apps are of such a calibre that they won’t just serve customers, but they will also manage around half of all retail transactions by 2026. The human aspect of delivering customercare is a critical factor in NPS. Delivering empathetic care can’t be done by a bot.
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