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Bots have enabled sales and marketing teams to let potential customers learn about a company’s business or service without having to directly interact with a live person. Gartner further projects that one in 10 agent interactions will be automated by 2026, an increase from an estimated 1.6%
There will be no person to call for help. Now, chatbot messaging apps are of such a calibre that they won’t just serve customers, but they will also manage around half of all retail transactions by 2026. At the end of last year, Frontier Airlines announced it was moving to a digital-only customer service model.
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