Fonolo

FEBRUARY 2, 2023

With higher agent efficiency and improved First Call Resolution, you can expect to see a lower cost of operations for your call center. According to Gartner , Conversational AI will reduce contact center agent labor costs by $80 Billion in 2026. They integrate with your CRM and scale with your call center.

Call Center 140

Call Center Interactive Voice Response First call resolution Self service 140

Hodusoft

MAY 10, 2023

The growth rate of call centers can vary depending on several factors, including industry demand, technological advancements, and outsourcing trends. However, according to a report by IBISWorld, the call center industry is projected to have a compound annual growth rate (CAGR) of 3.3% between 2021 and 2026.

Call Center 100

Call Center Abandon Call Interactive Voice Response call center software 100

JustCall

OCTOBER 25, 2023

For example, you can employ automated call logging, automated task management, and data integration. According to a Gartner report , one in 10 agent interactions will be automated by 2026. In this blog post, we will explore how to streamline call follow-up with automated processes. This is an increase from an estimated 1.6%

CRM 52

CRM Call Center Call Logging Sales 52