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With higher agent efficiency and improved First Call Resolution, you can expect to see a lower cost of operations for your callcenter. According to Gartner , Conversational AI will reduce contact center agent labor costs by $80 Billion in 2026. DID YOU KNOW?
The growth rate of callcenters can vary depending on several factors, including industry demand, technological advancements, and outsourcing trends. However, according to a report by IBISWorld, the callcenter industry is projected to have a compound annual growth rate (CAGR) of 3.3% between 2021 and 2026.
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