Hodusoft

MAY 10, 2023

However, according to a report by IBISWorld, the call center industry is projected to have a compound annual growth rate (CAGR) of 3.3% between 2021 and 2026. Apart from the above mentioned factors, the COVID-19 pandemic is another major reason that has accelerated the growth of call centers.

Call Center 100

Call Center Abandon Call Interactive Voice Response call center software 100

Balto

NOVEMBER 2, 2023

Evolution of Contact Centers in Enterprises Contact centers have been there since the 60s, but what started as a simple office model for handling inbound and outbound customer calls has evolved drastically over the years to include omnichannel support that covers email, social media, live chat, and more recently, AI chatbots.

contact center solutions 52

contact center solutions Enterprise Contact Center Agent burnout 52

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

According to Gartner “ Contact center infrastructure and CRM functionalities are increasingly integrating , and sometimes competing, to deliver customer engagement capabilities. Application leaders responsible for contact centers must match investment planning with operational and business goals”.

Call Center 56

Call Center Customer Support Customer centricity Contact Center 56