Hodusoft

MAY 10, 2023

The growth rate of call centers can vary depending on several factors, including industry demand, technological advancements, and outsourcing trends. However, according to a report by IBISWorld, the call center industry is projected to have a compound annual growth rate (CAGR) of 3.3% between 2021 and 2026.

Call Center 100

Call Center Abandon Call Interactive Voice Response call center software 100

Outsource Consultants

APRIL 9, 2025

A recent study by the IT and Business Process Association of the Philippines (IBPAP) reveals that over 60% of Philippine call centers have implemented AI in their operations. This adoption rate is projected to reach 85% by 2026, demonstrating the industry’s commitment to innovation. For instance, [24]7.ai’s

Call Center 67

Call Center outsourcing Chatbots Analytics 67

Balto

NOVEMBER 2, 2023

Evolution of Contact Centers in Enterprises Contact centers have been there since the 60s, but what started as a simple office model for handling inbound and outbound customer calls has evolved drastically over the years to include omnichannel support that covers email, social media, live chat, and more recently, AI chatbots.

contact center solutions 52

contact center solutions Enterprise Contact Center Agent burnout 52

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

When listening to the voice of the customer, remember to include and share the positive feedback. Acting on negative feedback will strengthen customer engagement and sharing and acting on positive feedback will strengthen employee engagement. Tap this knowledge base to better understand employee views.

Call Center 56

Call Center Customer Support Customer centricity Contact Center 56