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Directors and managers of callcenters are likely getting questioned by peers in leadership with questions such as, “How are we prepared for Artificial Intelligence (AI)?” Gartner estimates that there are approximately 17 million contact center agents worldwide today,” said Daniel O’Connell , VP analyst at Gartner.
To keep turnover under control, you have to make sure your managers are trained to keep engagement up and morale high. Related Article: 7 Smart Ways to Reduce CallCenter Turnover Forever The Role Of A Manager In Agent Well-Being Few things have a bigger impact on your agents’ emotional well-being than how they’re managed.
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