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billion by 2026 , and with emerging technologies like Natural Language Understanding (NLU) and text-to-speech, the possibilities of creating truly custom and personalized experience are endless. These new technologies promise some amazing leaps forward for service delivery, such as voice-enabled self-service.
billion in 2026, at a compound annual growth rate (CAGR) of 7.9 According to one research by Call Center Helper three-quarters (73 percent) of respondents scored their IVRs as a three out of five, indicating an average impression. billion in 2020 to USD 6.7 This will help organizations to be prepared for all eventualities.
Subscribe for weekly insights from the Conversation Excellence Lab A People Person’s Dream Job By 2026, Gartner predicts that 75% of customers will callservice lines due to loneliness, not because they have a customer service issue. sh=649be4248e83 Omale, G. 2021, December 1). 2019, February 8). 2022, August 31).
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