Remove 2026 Remove Call flow Remove Surveys
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What is a citizen developer – and how can they liberate your contact center?

Babelforce

million shortfall in developers by 2026. In the video below, Julian Hertzog describes how – coming from a background in banking and sales – he can now build a fully integrated call center process…that integrates with Salesforce. In the USA alone, companies will face a 1.2 How can citizen developers liberate the contact center?

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Is the Contact Center a Good Career? Tenured Agents Say Yes

Balto

We surveyed over 620 tenured agents to understand if they view the contact center as a strong career path, and the answer was a resounding yes. We are in the midst of a loneliness epidemic , and consumers know that a helpful human is only a phone call away at any time. In our survey, 46.7% No strings attached.