Fonolo

JANUARY 17, 2023

Gartner reports that AI chatbots alone can save the contact center industry up to $80 billion in annual labor costs by 2026. Interactive voice response is a popular automation that’s already widely used in contact centers. Chatbots or conversational AI. By 2031, the savings could grow to $240 billion.

Contact Center 154

Contact Center Interactive Voice Response Chatbots Average Handle Time 154

Fonolo

FEBRUARY 2, 2023

According to Gartner , Conversational AI will reduce contact center agent labor costs by $80 Billion in 2026. It’s as simple as setting up an automated call-back offer in your interactive voice response (IVR). This solution features AI-powered self-service chatbots, as well as intelligent workforce management.

Call Center 140

Call Center Interactive Voice Response First call resolution Self service 140

Playvox

FEBRUARY 29, 2024

Similar kinds of declarations were made when interactive voice response (IVR) systems came out and again when chatbots became commonplace on websites, providing automated responses that did not require human intervention. That’s not to say that IVRs cannot save companies significant amounts of money.

Interactive Voice Response 79

Interactive Voice Response Customer Service Contact Center Chatbots 79

Hodusoft

MAY 10, 2023

between 2021 and 2026. This growth is driven by increasing demand for customer service and support across industries, as well as advancements in technology such as artificial intelligence, chatbots, and other automated solutions that can improve efficiency and reduce costs.

Call Center 100

Call Center Abandon Call Interactive Voice Response call center software 100

SharpenCX

OCTOBER 15, 2023

In other words, it should be easy for your contact center leaders and agents to learn and interact with, and it should be industry and use-case specific. When thinking about AI and automation in the contact center, most of us immediately think of chatbots and automated agents—which we’ll get to later. How can AI help your agents?

Contact Center 67

Contact Center Interactive Voice Response Virtual Agent Technology 67

SmartAction

MARCH 7, 2023

Right now, according to Gartner, more than 70% of business professionals regularly interact with conversational platforms. Moreover, Gartner estimates that one in 10 agent interactions will be automated by 2026, an increase from the current 1.6% rate of AI-automated interactions.

Multichannel 86

Multichannel Virtual Agent Self service Accountability 86

NobelBiz

OCTOBER 15, 2024

By 2026, the global customer engagement solutions market is expected to reach $18.5 90% of customers rate an immediate response as important or very important when they have a customer service question. By 2025, self-service will include AI-driven IVR, which will answer more complex queries through speech recognition and NLP.

Call Center 52

Call Center Virtual Agent Chatbots Analytics 52