SmartAction

MARCH 7, 2023

Moreover, Gartner estimates that one in 10 agent interactions will be automated by 2026, an increase from the current 1.6% This is especially true for those cutting-edge companies that have wisely made multichannel communication a central part of their support model. rate of AI-automated interactions.

Multichannel 86

Multichannel Virtual Agent Self service Accountability 86

JustCall

MARCH 9, 2023

Live chat and AI-powered chatbot: Live chat is an instant messaging feature offering real-time customer support. billion people will have mobile phones by 2026. Below are some of the most important features and functionalities every organization must invest in. As per estimates, around 7.5 on their mobile.

Customer Service 40

Customer Service Morale Chatbots Customer Care 40

Balto

NOVEMBER 2, 2023

Evolution of Contact Centers in Enterprises Contact centers have been there since the 60s, but what started as a simple office model for handling inbound and outbound customer calls has evolved drastically over the years to include omnichannel support that covers email, social media, live chat, and more recently, AI chatbots.

contact center solutions 52

contact center solutions Enterprise Contact Center Agent burnout 52