Hodusoft

MAY 10, 2023

between 2021 and 2026. This growth is driven by increasing demand for customer service and support across industries, as well as advancements in technology such as artificial intelligence, chatbots, and other automated solutions that can improve efficiency and reduce costs.

Call Center 100

Call Center Abandon Call Interactive Voice Response call center software 100

Hodusoft

OCTOBER 14, 2022

trillion USD by 2026. Its advanced capabilities help e-commerce businesses step up their customer service levels. Personalize customer service experiences to make your customers feel valued. Implement self-service capabilities through conversational AI chatbots and multi-level IVR. .

Contact center software 52

Contact center software Contact Center Abandon rate CRM 52

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

Reduction in agent turnover – By matching workload and the workforce, the call center experiences less service level volatility, leading to a more predictable work experience for the agents. Wikibon predicted that enterprise cloud spending is growing at a 16% compound annual growth (CAGR) run rate between 2016 and 2026.

Call Center 56

Call Center Customer Support Customer centricity Contact Center 56