2026 Chatbots Surveys 
Fonolo
JANUARY 17, 2023
Gartner reports that AI chatbots alone can save the contact center industry up to $80 billion in annual labor costs by 2026. According to a recent PWC survey, customers value : Speed. Chatbots or conversational AI. When people talk about conversational AI, they’re usually referring to chatbots. Convenience.
Netomi
AUGUST 17, 2022
For instance, after gathering details about a customer’s financial situation and future goals through an online survey, robo-advisors such as Betterment use this data to offer the customer advice and automatically invest for them. Gartner is predicting this phase to become a reality by 2026. Summing it Up.
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Lumoa
NOVEMBER 17, 2022
In This Article: Customer Experience in E-commerce Trend Predictions for 2023 Offering a Personalized Experience Improving Customer Relationships with AI Chatbot Customer Support Data Collection Customer Satisfaction Analysis Training Employees to Improve CX Providing Quality CX During Consumer Inflation Key Takeaways. Data Collection.
Hodusoft
MAY 10, 2023
between 2021 and 2026. This growth is driven by increasing demand for customer service and support across industries, as well as advancements in technology such as artificial intelligence, chatbots, and other automated solutions that can improve efficiency and reduce costs.
Netomi
NOVEMBER 21, 2022
In a Gartner survey conducted in late July/early August 2022, CFOs and financial leaders were asked about their strategies to combat inflation thus far, and looking ahead toward the rest of 2022. Conversational AI, as Gartner pointed out, is expected to reduce contact center agent labor costs by $80 billion by 2026!
Quiq
MARCH 16, 2023
Conversational AI, like what Quiq uses to power our chatbots, takes artificial intelligence to the next level. This can be used in many applications, like chatbots and voice (like Siri and Alexa). The most common use case for conversational AI in the business-to-customer world is through a chatbot messaging experience.
JivoChat
MAY 13, 2021
The e-learning sector is expected to grow 8% by 2026. billion by 2026 — a CAGR of 12.3% from 2020 to 2026. 33% of global customers say chatbot interactions are “very effective” in dealing with customer service issues. The online footwear market is expected to grow to $530.3 billion by 2027, up from $365.5 Digital banking.
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