3CLogic

NOVEMBER 27, 2023

of agent interactions are AI-automated, Gartner expects that number to rise to 1-in-10 by 2026 — or higher. That’s a boon for any customer or employee support team, potentially saving up to $80 billion in labor costs per year by 2026. As businesses journey into the future, AI will play a major role in resolving customer challenges.

Customer Experience 59

Customer Experience Contact Center Self service Cloud contact 59

NobelBiz

APRIL 30, 2024

The projection is that one in 10 agent interactions will be automated by 2026, a significant increase from the current estimated 1.6% This might include displaying customer purchase history, suggesting solutions based on similar past incidents, or even offering real-time coaching tips during customer calls.

Call Center 105

Call Center Chatbots Virtual Agent Contact Center 105

NobelBiz

APRIL 30, 2024

The projection is that one in 10 agent interactions will be automated by 2026, a significant increase from the current estimated 1.6% This might include displaying customer purchase history, suggesting solutions based on similar past incidents, or even offering real-time coaching tips during customer calls.

Call Center 104

Call Center Chatbots Virtual Agent Contact Center 104

NobelBiz

APRIL 11, 2023

Just to be clear about the consequences, according to Gartner, by 2026, conversational artificial intelligence (AI) deployments within contact centers will reduce agent labor costs by $80 billion. But wait, there’s more; in the same article, Gartner estimates that one in 10 agent interactions will be automated by 2026.

Contact Center 52

Contact Center Chatbots Contact center software Customer Support 52