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AI-based call center: How do they work?

NobelBiz

The projection is that one in 10 agent interactions will be automated by 2026, a significant increase from the current estimated 1.6% of interactions that are automated using AI. These AI tools are instrumental in streamlining operations and improving the efficiency of the call center by reducing the workload on human staff.

article thumbnail

AI-based call center: How do they work?

NobelBiz

The projection is that one in 10 agent interactions will be automated by 2026, a significant increase from the current estimated 1.6% of interactions that are automated using AI. These AI tools are instrumental in streamlining operations and improving the efficiency of the call center by reducing the workload on human staff.