Remove 2026 Remove Coaching Remove Morale
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Protecting Your Contact Center Agents’ Emotional Well-Being

Playvox

To keep turnover under control, you have to make sure your managers are trained to keep engagement up and morale high. But the gap between how managers view feedback and how employees see it simply isn’t good for agent morale and mindset. To keep engagement up, feedback should be focused on coaching rather than micromanaging.

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Redefining the Future of Enterprise Contact Center Solutions

Balto

According to Gartner, utilizing AI chatbots could save contact centers up to a total of $80 billion in labor costs by 2026. Technology can also help contact centers guide and coach agents by easily identifying their strengths and weaknesses. Leveraging modern technological solutions can help you address many of these inefficiencies.