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This automation not only boosts the efficiency of the call center operations but also allows human agents to focus on handling more complex queries and issues that require human empathy and judgement, thus better utilizing their skills and expertise. of interactions that are automated using AI.
This automation not only boosts the efficiency of the call center operations but also allows human agents to focus on handling more complex queries and issues that require human empathy and judgement, thus better utilizing their skills and expertise. of interactions that are automated using AI.
It can further assist supervisors with AI Coaching and sentiment analysis to generate intelligent insights and reporting at scale, ultimately creating high-performing agents and improving the customer experience (CX). Thanks to these insights, AI Coaching and personalized performance plans can seamlessly be delivered to the agent.
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