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Let’s explore some of the benefits you can expect from an automated callcenter. How Automation Can Benefit Your CallCenter Improve firstcallresolutionFirstcallresolution, or FCR, is one of the most common KPIs in the contactcenter. DID YOU KNOW?
billion in 2026, at a compound annual growth rate (CAGR) of 7.9 In today’s age, a majority of callers have an ‘average’ first impression of auto attendants. According to one research by CallCenter Helper three-quarters (73 percent) of respondents scored their IVRs as a three out of five, indicating an average impression.
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