2023 Contact Center Report: How Contact Center Leaders Are Improving Efficiency and Doing More With “Less”
Balto
APRIL 20, 2023
Increasing headcount was number six in the lineup, and gamification tools came in last place at only 9.43%. Figure 13: Breakdown of AI Tool Utilization and Attitudes In 2020, the global market for AI in contact centers was estimated at $1.1 billion — by 2026, that figures is estimated to reach $3.5 2020, June 25).
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