Remove 2026 Remove contact center workforce Remove Metrics
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2023 Contact Center Report: How Contact Center Leaders Are Improving Efficiency and Doing More With “Less”

Balto

We asked respondents which metrics they were most concerned with, and their results varied when broken down by whether or not they had done layoffs. What remains true, however, is that the budget metrics we did measure had a correlation with the pressure respondents felt in their day to day. What are their priorities?