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Call center agents to need to master and truly understand their role as a whole through eLearning strategies as the CRM initiatives taken by companies connect directly to their contact centers. billion by 2026. Simplify Customer Service Across Multiple Communication Channels. More To Multitask! billion is expected to grow to $49.87
The top tools used were agent training (46.65%), Customer Relationship Management (CRM) tools (42.68%), and knowledge bases (36.48%). Increasing headcount was number six in the lineup, and gamification tools came in last place at only 9.43%. billion — by 2026, that figures is estimated to reach $3.5 2022, March 1). BusinessWire.
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