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AI-powered virtualagents are on the verge of transforming contact centers. Within 2 years , the most advanced AI will handle conversations as effectivelyor betterthan human agents. AI agents will seamlessly handle sales, support, and service driving revenue while cutting costs. months 300,000x growth since 2012.
Your organization can improve operational efficiency , effortlessly driving humanized customer interactions for an increased number of customers, without the need for additional agents. Are your agents “swivel-chairing” between your contact center solution, CRM platform, and additional systems?
billion people will have mobile phones by 2026. Integration with CRM: When deploying a customer support tool, make sure that the tool integrates with the existing customer relationship management system. This will ensure a seamless experience for customers and support agents. As per estimates, around 7.5 on their mobile.
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