Fonolo

JANUARY 17, 2023

Gartner reports that AI chatbots alone can save the contact center industry up to $80 billion in annual labor costs by 2026. Along with huge cost savings, AI will be a tremendous boon to customers longing for better self-service, and agents who need relief from repetitive taskwork. By 2031, the savings could grow to $240 billion.

Contact Center 154

Contact Center Interactive Voice Response Chatbots Average Handle Time 154

Netomi

AUGUST 17, 2022

Let’s look at some examples of truly proactive customer care, delivered by machines. Ink cartridges are proactively shipped before the customer runs out. Gartner is predicting this phase to become a reality by 2026. alone, Amazon’s Alexa has gained more than 80,000 skills.

Marketing 98

Marketing Construction Chatbots Customer effort 98

Playvox

FEBRUARY 29, 2024

Unless you’ve been under a proverbial rock, you’ve heard and seen a massive amount of change in customer service — particularly in the past year. Many are pronouncing that there is no greater revolution in customer care than what’s happening right now. of interactions today that are automated using AI.

Interactive Voice Response 79

Interactive Voice Response Customer Service Contact Center Chatbots 79

24-7 InTouch

FEBRUARY 7, 2023

In fact, Gartner predicts that by 2026, 25% of people will spend at least one hour a day in the metaverse for work, shopping, education, social and/or entertainment. It’s expected that 30% of organizations will have products and services ready for the metaverse by 2026. The reality of an integrated metaverse is closer than ever.

Entertainment 52

Entertainment Enterprise Technology Customer Care 52

JivoChat

MAY 13, 2021

The e-learning sector is expected to grow 8% by 2026. billion by 2026 — a CAGR of 12.3% from 2020 to 2026. So COVID is continuing to move customers towards digital banking. With JivoChat’s omnichannel features, you can turn your agents into customer care superstars. billion by 2027, up from $365.5

Banking 52

Banking Chatbots Advertising Self service 52

NobelBiz

OCTOBER 15, 2024

By 2026, the global customer engagement solutions market is expected to reach $18.5 Customer Engagement Strategy Tips for Call Centers 1. Hyperpersonalization and Predictive Care By 2025, customer care will be transformed from reactive to proactive with the help of hyperpersonalization.

Call Center 52

Call Center Virtual Agent Chatbots Analytics 52

CSM Magazine

JANUARY 16, 2023

Now, chatbot messaging apps are of such a calibre that they won’t just serve customers, but they will also manage around half of all retail transactions by 2026. It needs an expert to interpret information and make decisions that manage the insurance aspects, but to also provide the empathetic care people going through a trauma need.

Airlines 52

Airlines Chatbots Calibration Self service 52