2026 Customer Service Interactive Voice Response 
Fonolo
JANUARY 17, 2023
Gartner reports that AI chatbots alone can save the contact center industry up to $80 billion in annual labor costs by 2026. Along with huge cost savings, AI will be a tremendous boon to customers longing for better self-service, and agents who need relief from repetitive taskwork. Let’s look at how they’ll be used.
Callminer
DECEMBER 17, 2019
Many companies are coming up short with customer support. “Only 26% of consumers responded positively when asked if they believe customer service centers provide great support, compared to 49% who did not.” “When asked what the most frustrating aspect of a customer service experience is, over a third of U.S.
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Playvox
FEBRUARY 29, 2024
Unless you’ve been under a proverbial rock, you’ve heard and seen a massive amount of change in customer service — particularly in the past year. Many are pronouncing that there is no greater revolution in customer care than what’s happening right now. An IVR can save companies millions of dollars.
Hodusoft
MAY 10, 2023
between 2021 and 2026. This growth is driven by increasing demand for customer service and support across industries, as well as advancements in technology such as artificial intelligence, chatbots, and other automated solutions that can improve efficiency and reduce costs.
3CLogic
APRIL 17, 2023
In fact, 76% of customers say that phone is their preferred channel of communication when they have a customer service need. Interactive Voice Response (IVR) is an essential tool for CX leaders and service departments. Voice support isn’t going anywhere, which means IVR is here to stay.
DMG Consulting
AUGUST 16, 2022
When it comes to service or sales activities, consumers are thrilled to interact with an intelligent self-service solution that knows who they are, regardless of the channel in which they interact; is able to handle a majority of their requests; and has the sensitivity to know when to transfer them to a live agent.
NobelBiz
AUGUST 27, 2024
This approach enhances the overall customer experience by minimizing wait times and increasing the chances of resolving issues during the first call. NobelBiz, a leader in contact center technology, provides advanced ICR solutions that assist businesses in enhancing their customer service operations. billion in 2021 to $18.4
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