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According to Gartner, utilizing AI chatbots could save contact centers up to a total of $80 billion in labor costs by 2026. Moreover, managers utilized Balto’s real-time coaching to create personalized training and development programs for their agents, as well as assist them with on-the-job training and gamification.
Using an eLearning strategy can interactively guide consultants through all kinds of basic queries, testing them through gamification, and tracking their progress. billion by 2026. Bringing these employees to proficiency through induction training is expensive, time-consuming, and often a short-term one-off investment.
Increasing headcount was number six in the lineup, and gamification tools came in last place at only 9.43%. billion — by 2026, that figures is estimated to reach $3.5 Global Call Centers Artificial Intelligence (AI) Market Trajectory & Analytics, 2020-2021 & 2022-2026 - ResearchAndMarkets.com. 2022, March 1).
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