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AI-based call center: How do they work?

NobelBiz

This automation not only boosts the efficiency of the call center operations but also allows human agents to focus on handling more complex queries and issues that require human empathy and judgement, thus better utilizing their skills and expertise. of interactions that are automated using AI.

article thumbnail

AI-based call center: How do they work?

NobelBiz

This automation not only boosts the efficiency of the call center operations but also allows human agents to focus on handling more complex queries and issues that require human empathy and judgement, thus better utilizing their skills and expertise. of interactions that are automated using AI.