2026 Interactive Voice Response Scripts 
Hodusoft
APRIL 17, 2024
Auto attendant, also known as Interactive Voice Responder (IVR) system is an advanced business phone system feature that automates and simplifies the incoming call process and routes the callers to the most appropriate agent or department. billion in 2026, at a compound annual growth rate (CAGR) of 7.9
Noble Systems
MAY 11, 2021
The Global speech recognition market is expected to see a CAGR of more than 20% through 2026. Businesses in a variety of industries rely on ASR to direct callers to the right department or person through an IVR system. In fact, its growing use by consumers has nudged businesses into utilizing the technology.
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3CLogic
JUNE 23, 2023
of agent interactions with customers today are automated using AI. But Gartner projects that that number is rapidly rising: by 2026, one in 10 agent interactions will be automated. The ability to leverage voice AI will be critical to gaining a competitive advantage.
NobelBiz
MARCH 26, 2020
Furthermore, Gartner estimates that by 2026, public cloud investment would surpass 45%of total business IT spending, up from less than 17% in 2021. Furthermore, Gartner predicts that end-user expenditure on public cloud services will reach $396 billion in 2021 and will rise 21.7% to $482 billion in 2022.
Tenfold - Contact Center Blog
NOVEMBER 30, 2017
With in-depth training sessions through e-learning, virtual assistance, and scripting tools, clearly establish company goals and expectations and provide your agents the confidence to tackle any initiative. Application leaders responsible for contact centers must match investment planning with operational and business goals”.
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