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Improved employee morale: Providing good customer service requires a well-trained and motivated workforce. When employees feel valued and supported, they are bound to be more satisfied with their jobs, leading to improved morale and reduced turnover. billion people will have mobile phones by 2026. As per estimates, around 7.5
According to Gartner, utilizing AI chatbots could save contact centers up to a total of $80 billion in labor costs by 2026. These inefficiencies can be a result of low agent morale, high turnover rates, agent burnout, and a lack of self-service channels.
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