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Perhaps the difference between omnichannel and multichannel is best described simply like this: Multichannel means multiple channels of communication. Let’s try again: Multichannel means communicating in different ways. Either way what you should remember is multichannel – good, omnichannel – better. solutions ).
According to Gartner, utilizing AI chatbots could save contact centers up to a total of $80 billion in labor costs by 2026. What’s more, Balto assists your agents during calls and alerts them when they deviate from the script. This results in happier, more loyal customers.
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