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The Future of Customer Service: AI Gartner has predicted that by 2026, conversational artificial intelligence deployments within contact centers will reduce agent labor costs by $80 billion. Gartner further projects that one in 10 agent interactions will be automated by 2026, an increase from an estimated 1.6%
Gartner predicts that by 2026, 75% of customers who contact customer service and support organizations will do it because they’re lonely , not because they need customer service. But a new problem is emerging. Addressing actual opportunities with individual agents to improve is far more effective than general messages to your whole team.
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