CCNG

MARCH 15, 2023

In fact, by 2026, Gartner predicts that 75% of customers will call service lines due to loneliness — not because they have a customer service issue. In a survey of over 20,000 respondents, it was found that 33% of the worldwide population experienced regular feelings of loneliness. Longer handle times.

Call Center 195

Call Center CCNG Self service Surveys 195

Callminer

DECEMBER 17, 2019

.” – Shauna Geraghty, 10 Customer Service Statistics for Call Center Supervisors , Talkdesk; Twitter: @talkdesk. A survey of global contact center industry leaders carried out from November to December 2016 found that some 66 percent of their organizations were located in the U.S.” ” – E. .

Call Center 207

Call Center outsourcing Contact Center Finance 207

Fonolo

JANUARY 17, 2023

Gartner reports that AI chatbots alone can save the contact center industry up to $80 billion in annual labor costs by 2026. Along with huge cost savings, AI will be a tremendous boon to customers longing for better self-service, and agents who need relief from repetitive taskwork. Friendly service. Convenience.

Contact Center 154

Contact Center Interactive Voice Response Chatbots Average Handle Time 154

3CLogic

MAY 31, 2024

Voice self-service has been an integral part of contact center initiatives for years. Although the reason for using self-service options varies from use case to use case, the majority of us — customers, employees, and enterprise leaders alike — agree it's a convenient service channel.

Self service 59

Self service Enterprise Wait times Abandon rate 59

Netomi

NOVEMBER 21, 2022

In a Gartner survey conducted in late July/early August 2022, CFOs and financial leaders were asked about their strategies to combat inflation thus far, and looking ahead toward the rest of 2022. Conversational AI, as Gartner pointed out, is expected to reduce contact center agent labor costs by $80 billion by 2026!

Self service 52

Self service Surveys Chatbots Enterprise 52

delighted

NOVEMBER 19, 2019

However, while it’s projected that as many as 75,000 retail stores could close their doors by 2026, analysts still expect that 75% of retail buying in 2026 will still happen in physical stores. What retail survey questions should you ask? Knowing what to ask is as important as surveying in the first place.

Surveys 40

Surveys Feedback Advertising Wait times 40

JivoChat

MAY 13, 2021

The e-learning sector is expected to grow 8% by 2026. billion by 2026 — a CAGR of 12.3% from 2020 to 2026. It’s becoming increasingly beneficial to support customers with intelligent self-service and automated customer contact systems. The online footwear market is expected to grow to $530.3 Digital banking.

Banking 52

Banking Chatbots Advertising Self service 52