Spearline

JANUARY 6, 2022

billion by 2027. A recent AVANT “6-12” report focusing on CCaaS notes that the CCaaS market currently accounts for more than $3 billion in global sales. Projections suggest that sales reach $10.5 Why move to the cloud? Contact center management is looking to connect regional centers and partner with BPOs.

Call flow 122

Call flow Contact Center Benchmark contact center solutions 122

Helpware

OCTOBER 30, 2023

billion in 2022 to a whopping $407 billion by 2027 , the gravitational pull towards integrating these technological marvels becomes undeniably compelling. With the AI industry’s trajectory aiming sky-high, from $86.9

Business Process Outsourcing 85

Business Process Outsourcing outsourcing Analytics Surveys 85

ChurnZero

JANUARY 27, 2025

Or, to put it another way, could a CSM on your team, currently managing a $2m book of business, handle a $3m book of business with the same effectiveness by the end of 2027? Could you increase your customer teams productivity by 30 to 50 percent in the next 18 to 36 months?

Accountability 52

Accountability Management Customer Experience 52

CSM Magazine

JANUARY 15, 2025

” Forecasts by industry analysts at Gartner predict that by 2027, over 50% of the GenAI models used by enterprises will be domain-specific, tailored to individual industries or business functionsan increase from just 1% in 2023.

Personalization 52

Personalization Engineering Feedback Enterprise 52

Helpware

OCTOBER 18, 2022

million in revenue by 2027. Chatbots are reshaping the way organizations gather valuable data and communicate with customers. A lot of industry leaders are wondering how it is possible to improve customer service with NLP. The global chatbot market is set to reach US$ 454.8 To put that into perspective, that number was just US$ 40.9

Customer Service 71

Customer Service Chatbots Marketing 71

JivoChat

SEPTEMBER 20, 2022

billion by 2027. . billion in 2027. . per year until 2027. billion by 2027. Power tools accessories are certainly one of the trending markets in the home improvement industry. According to a the IMARC Group the power tool accessories market reached the value of US$ 1.85 billion in 2021, and it’s expected to US$2.59

Marketing 75

Marketing Wireless Finance Sales 75

aircall

OCTOBER 13, 2022

If you’re reading this after 2027, let us know if the workflow automation market really did witness a Compound Annual Growth Rate of 9.52% between 2022 to 2027 as market researcher Mordor Intelligence forecasted in this 2022 report. You don’t need reminding about the operational efficiency gains made possible through automation.

Management 118

Management Sales Consulting Consulting 118

Cisco - Contact Center

AUGUST 28, 2024

The global market for managed services around Cisco products is projected to reach $161 billion by 2027, driven by customers seeking solutions and outcomes rather than just products or technology.

Customer Experience 58

Customer Experience Marketing Technology Management 58

TechSee

JUNE 1, 2021

gigs will surpass the permanent workforce by 2027, growing 40% by 2027 to reach 86 million. Gartner estimates that by 2022, there will be a 50% increase in one-off issue resolution and consultative services offered on freelance platforms, and Everest Group estimated that U.S.

Customer Service 109

Customer Service Upselling outsourcing Self service 109

Outsource Consultants

NOVEMBER 9, 2020

The global outsourcing market is expected to exceed $400B by 2027 , with annual growth as high as 10% annually. . Despite the recent BPO market challenges due to the COVID-19 epidemic, the future is still generally bright. . A strong intercontinental georedundancy strategy, coupled with leveraging at-home agents, is more important than ever.

Call Center 119

Call Center Marketing outsourcing Transportation 119

Nicereply

APRIL 13, 2022

Recently, AI impact (not only in customer service) has been so high that the global AI market value might reach $267 billion by 2027. AI became the go-to word in meeting rooms when teams spoke about innovation since 2020. Some people think AI may harm industries since it could take over human tasks.

Customer Service 119

Customer Service Chatbots Self service Advertising 119

Cisco - Contact Center

JANUARY 24, 2023

billion by 2027. It gives me great pleasure to announce that Webex Contact Center, our contact center as a service (CCaaS) solution, has been added to our agency offer. According to Future Business Insights, the global Cloud Based Contact Center Market is projected to reach $56.75

Contact Center 71

Contact Center Technology SaaS Feedback 71

delighted

OCTOBER 22, 2024

By 2027, nearly a quarter of retail purchases are expected to take place online. Natively digital, ecommerce offers a brand fluidity that a purely brick-and-mortar business cannot.

Journey mapping 52

Journey mapping Surveys Feedback Advertising 52

delighted

OCTOBER 3, 2024

According to Gartner, one in three businesses without a loyalty program today plan to establish one by 2027 to shore up first-party data collection and retain high-priority customers. By 2027, nearly a quarter of retail purchases are expected to take place online. Is ecommerce growing? In short, yes. billion between 2024 and 2029.

Chatbots 93

Chatbots Advertising Surveys Personalization 93

Hodusoft

JUNE 17, 2021

This industry is expected to grow steadily in the next few years and reach a value of 496 billion USD by 2027. . The global call center market size amounted to 339.4 billion USD in 2020. Companies now view the call centers as an opportunity to provide strategic, experience-oriented customer care.

Marketing 98

Marketing Contact Center Telecommunications voip 98

Connect

OCTOBER 8, 2024

Overall, Gartner estimates that contact centre AI will handle 14% of all interactions by 2027. “Conversational AI deployments already comprise the majority of the solutions we currently implement in the contact centre environment,” affirms Craig Smith, CX Automation Manager at Connect.

Virtual Agent 86

Virtual Agent Chatbots Average Handle Time Consulting 86

Momentum Telecom

FEBRUARY 28, 2023

billion by 2027 , 5 so navigating the crowded landscape to find a collaboration solution that actually meets your unique needs can be challenging. Ensure ongoing alignment by including plans to standardize onboarding, training, and employee adoption. What Cloud Collaboration Tools Do You Need Today?

CRM 98

CRM Contact Center Technology Surveys 98

Cisco - Contact Center

MARCH 20, 2024

Your Managed Services opportunity with Cisco is exploding, with a total addressable market of $161 Billion by 2027. Within that, the SMB segment is growing 1.6 times faster than other segments.… Read more on Cisco Blogs

Marketing 52

Marketing Management 52

Unymira

OCTOBER 25, 2022

Support for ERP/ECC 6 x will end in 2027, by which time—at the latest—companies will have to have migrated to S/4HANA unless they are planning a complete system change to other ERP software vendors.

Management 52

Management 52

24-7 InTouch

JULY 15, 2020

The content moderation solution market is expected to reach a valuation of nearly $12B USD by 2027. High demand for digital content paired with unprecedented growth in online content upload volumes has attributed to its continued rise over the last couple years.

Marketing 52

Marketing 52

Fonolo

DECEMBER 1, 2022

billion by 2027. It’s important to understand what each option entails before you decide which works . DID YOU KNOW: The Contact Center Software market size is expected to grow from US $35.2 billion in 2022 to US $93.7 What is Omnichannel Functionality? .

Contact center software 87

Contact center software Contact Center Interactive Voice Response call center software 87

LiveVox

DECEMBER 15, 2020

trillion, with expected annual growth of 5% between now and 2027. The teleservices industry finds itself in the unique position of being buoyed rather than crippled by the global pandemic. A 2020 telecom industry report from Grand View Research estimated the worldwide value of the industry at $1.74

Contact Center 52

Contact Center 52

IdeasUnlimited

MAY 23, 2022

According to recent statistics , the worldwide market value of call centers is expected to reach $496 billion by 2027. Tech Support call centers are in high demand, particularly in the United States. IdeasUnlimited has been at the forefront of this arena for more than 11 years and has witnessed tremendous growth in this industry.

B2B 98

B2B Call Center voip Interactive Voice Response 98

24-7 InTouch

NOVEMBER 4, 2022

billion by 2027, registering a CAGR of 8.94% over 2022-2027 ( Mordor Intelligence ). As the video game industry has evolved in recent years, it has also become more complex. The Gaming Market was valued at USD 198.40 billion in 2021, and it is expected to reach a value of USD 339.95

Customer Service 52

Customer Service Technical Support Customer Support Marketing 52

Hodusoft

MARCH 10, 2022

The hosted IP PBX software market is expected to grow at a rate of 20% by 2027. VoIP (Voice over IP) which uses IP to connect Private Branch Exchanges (PBXs), is a terminology now being used interchangeably with IP telephony. .

voip 98

voip Enterprise Finance Wait times 98

TeamSupport

MAY 31, 2023

If you’re still not convinced of the utility of chatbots, it is important to note that chatbots are expected to be the primary mode of customer communication for at least a quarter of companies by the year 2027.

Chatbots 98

Chatbots Customer Service Healthcare Banking 98

Hodusoft

DECEMBER 26, 2024

The study is confident that chatbots will become the primary customer service channel for a quarter of organizations by 2027. Preference of Text over Email A majority of customers prefer text messages over email. As per a study nine out of every ten respondents in 2024 prefer receiving text messages over a phone call or email.

Contact Center 52

Contact Center Contact center software contact center solutions Chatbots 52

Helpware

NOVEMBER 15, 2022

Statistics show that the future is bright for the outsourcing industry - according to Research and Markets, we are going to witness considerable growth in the global contact center outsourcing market - from $339 billion in 2021 to $496 billion by 2027 and the global call center software market is expected to be worth $35.3 billion by 2023.

Contact Center 52

Contact Center Technology outsourcing call center software 52

Select VoiceCom Blog

MARCH 1, 2023

billion by 2027. Despite the collective fallout of COVID-19 in most industries, experts predict that the worldwide market for call centres will increase at a compound annual growth revenue (CAGR) of 6% between 2020 and 2027, reaching a revised size of $607.6 billion in 2027. billion in 2027. billion in 2022 to $2.23

Customer Service 52

Customer Service Self service Wait times Chatbots 52

Hodusoft

MAY 24, 2023

The industry is projected to reach USD 496 billion by 2027. billion by 2027. percent between 2022 and 2027. Whether it was the invention of the telephone in 1876 or the launch of the World Wide Web in 1989, call centers leveraged every emerging technology to achieve such a humongous market size. billion in 2020.

call center software 52

call center software Call Center Self service call center solutions 52

BlueOcean

JULY 9, 2024

trillion by 2027, representing an all-time high of over 20% of all retail sales. Online sales are expected to exceed $1.7 At the helm of this increase is the boom of online food and beverage orders, in which growth is nearly double that of all average eCommerce sales.

Average Handle Time 71

Average Handle Time Customer Care contact center solutions Sales 71

Kayako

APRIL 1, 2022

billion by 2027. A McKinsey Global Institute study reports that eCommerce is growing 3.3 times faster in the US than before the pandemic and two to five times faster globally. Social commerce (selling products and services on social media) will reach $604.5 Purchases Across Channels.

Sales 90

Sales Upselling Personalization Chatbots 90

Inbenta

AUGUST 23, 2024

The research firm predicts that, by 2027, chatbots will become the main customer service channel for about a quarter of all organizations. At the same time, 54% of support teams are using some form of chatbot, virtual customer assistant or other conversational AI platform for customer-facing applications, according to Gartner.

Chatbots 52

Chatbots Self service Customer Service Customer Experience 52

24-7 InTouch

JUNE 30, 2022

This number is projected to rise to 50% by 2027 , with workers playing the roles of sellers, hosts, drivers, shoppers, and much more. . The gig economy has experienced rapid growth in recent years with an estimated 35% of U.S. workers currently involved in the gig economy.

Brand ambassadors 52

Brand ambassadors outsourcing Customer centricity Best practices 52

CSM Magazine

JANUARY 16, 2023

Gartner has said that chatbots will be the primary contact method for a quarter of firms by 2027. billion as we go into 2023, and 10 billion by 2027. The numbers speak loudly. Juniper also earmarks chatbots for huge growth, expecting interactions to hit around 3.5 Just a few years ago these numbers would have been rubbished.

Airlines 52

Airlines Chatbots Calibration Self service 52

Anexa BPO

FEBRUARY 15, 2022

Predictions are that social commerce will drive $604 billion in sales by 2027. At the end of the day, your business needs to be part of the social commerce landscape to remain relevant. That’s a very big number, but let’s face it – it’s not that far down the road. Are you ready? .

outsourcing 52

outsourcing Marketing Personalization Sales 52

Anexa BPO

JANUARY 3, 2021

billion by 2027, expanding at a compound annual growth rate of 8%. While the current global landscape has undoubtedly increased the need for outsourcing, its popularity among business owners has been growing for several years. What Are BPO Companies and What Services Do They Offer?

outsourcing 52

outsourcing Telemarketing Business Process Outsourcing Customer retention 52