Helpware

OCTOBER 18, 2022

million in revenue by 2027. Chatbots are reshaping the way organizations gather valuable data and communicate with customers. A lot of industry leaders are wondering how it is possible to improve customer service with NLP. The global chatbot market is set to reach US$ 454.8 To put that into perspective, that number was just US$ 40.9

Customer Service 72

Customer Service Chatbots Marketing 72

Cisco - Contact Center

JANUARY 24, 2023

billion by 2027. It gives me great pleasure to announce that Webex Contact Center, our contact center as a service (CCaaS) solution, has been added to our agency offer. According to Future Business Insights, the global Cloud Based Contact Center Market is projected to reach $56.75

Contact Center 86

Contact Center Technology SaaS Feedback 86

Unymira

OCTOBER 25, 2022

Support for ERP/ECC 6 x will end in 2027, by which time—at the latest—companies will have to have migrated to S/4HANA unless they are planning a complete system change to other ERP software vendors.

Management 52

Management 52

JivoChat

SEPTEMBER 20, 2022

billion by 2027. . billion in 2027. . per year until 2027. billion by 2027. Power tools accessories are certainly one of the trending markets in the home improvement industry. According to a the IMARC Group the power tool accessories market reached the value of US$ 1.85 billion in 2021, and it’s expected to US$2.59

Marketing 75

Marketing Wireless Finance Sales 75

delighted

OCTOBER 3, 2024

According to Gartner, one in three businesses without a loyalty program today plan to establish one by 2027 to shore up first-party data collection and retain high-priority customers. By 2027, nearly a quarter of retail purchases are expected to take place online. Is ecommerce growing? In short, yes. billion between 2024 and 2029.

Chatbots 93

Chatbots Advertising Surveys Personalization 93

Connect

OCTOBER 8, 2024

Overall, Gartner estimates that contact centre AI will handle 14% of all interactions by 2027. “Conversational AI deployments already comprise the majority of the solutions we currently implement in the contact centre environment,” affirms Craig Smith, CX Automation Manager at Connect.

Virtual Agent 81

Virtual Agent Chatbots Average Handle Time Consulting 81

24-7 InTouch

NOVEMBER 4, 2022

billion by 2027, registering a CAGR of 8.94% over 2022-2027 ( Mordor Intelligence ). As the video game industry has evolved in recent years, it has also become more complex. The Gaming Market was valued at USD 198.40 billion in 2021, and it is expected to reach a value of USD 339.95

Customer Service 52

Customer Service Technical Support Customer Support Marketing 52

TechSee

MAY 4, 2021

gigs will surpass the permanent workforce by 2027, growing 40% by 2027 to reach 86 million. Some well-known apps such as Fiverr , TaskRabitt , and Upwork have a large part in boosting gig work and have seen their membership explode during the COVID-19 pandemic. There is no doubt that the gig economy is growing.

Customer Service 182

Customer Service Contact Center Agent burnout Call Center 182

Inbenta

AUGUST 23, 2024

The research firm predicts that, by 2027, chatbots will become the main customer service channel for about a quarter of all organizations. At the same time, 54% of support teams are using some form of chatbot, virtual customer assistant or other conversational AI platform for customer-facing applications, according to Gartner.

Chatbots 52

Chatbots Self service Customer Service Customer Experience 52

Helpware

NOVEMBER 15, 2022

Statistics show that the future is bright for the outsourcing industry - according to Research and Markets, we are going to witness considerable growth in the global contact center outsourcing market - from $339 billion in 2021 to $496 billion by 2027 and the global call center software market is expected to be worth $35.3 billion by 2023.

Contact Center 52

Contact Center Technology outsourcing call center software 52

Select VoiceCom Blog

MARCH 1, 2023

billion by 2027. Despite the collective fallout of COVID-19 in most industries, experts predict that the worldwide market for call centres will increase at a compound annual growth revenue (CAGR) of 6% between 2020 and 2027, reaching a revised size of $607.6 billion in 2027. billion in 2027. billion in 2022 to $2.23

Customer Service 52

Customer Service Self service Wait times Chatbots 52

LiveVox

DECEMBER 15, 2020

trillion, with expected annual growth of 5% between now and 2027. The teleservices industry finds itself in the unique position of being buoyed rather than crippled by the global pandemic. A 2020 telecom industry report from Grand View Research estimated the worldwide value of the industry at $1.74

Contact Center 52

Contact Center 52

24-7 InTouch

JULY 15, 2020

The content moderation solution market is expected to reach a valuation of nearly $12B USD by 2027. High demand for digital content paired with unprecedented growth in online content upload volumes has attributed to its continued rise over the last couple years.

Marketing 52

Marketing 52

Hodusoft

MAY 24, 2023

The industry is projected to reach USD 496 billion by 2027. billion by 2027. percent between 2022 and 2027. Whether it was the invention of the telephone in 1876 or the launch of the World Wide Web in 1989, call centers leveraged every emerging technology to achieve such a humongous market size. billion in 2020.

call center software 52

call center software Call Center Self service call center solutions 52

Spearline

JANUARY 6, 2022

billion by 2027. A recent AVANT “6-12” report focusing on CCaaS notes that the CCaaS market currently accounts for more than $3 billion in global sales. Projections suggest that sales reach $10.5 Why move to the cloud? Contact center management is looking to connect regional centers and partner with BPOs.

Call flow 122

Call flow Contact Center Benchmark contact center solutions 122

DMG Consulting

SEPTEMBER 6, 2024

Revenue from CAI implementations is expected to grow by more than 200% in 2025 and 2026, and at least 100% in the following three years, 2027 – 2029. DMG estimates the total addressable market (TAM) for CAI solutions is immense, as over 95% of companies are using outdated IVR systems.

Consulting 48

Consulting Consulting Enterprise Self service 48

ShepHyken

APRIL 8, 2022

Gartner analysts predict that by 2027, a quarter of Fortune 20 companies will be displaced by companies that neuromine and influence subconscious consumer behavior at scale. . Imperatives for New Age Retail. Retailers must keep up with consumer demands for new channels, faster service, and a more seamless experience.

Customer Experience 205

Customer Experience Contact Center Contact center software Personalization 205

BlueOcean

JULY 9, 2024

trillion by 2027, representing an all-time high of over 20% of all retail sales. Online sales are expected to exceed $1.7 At the helm of this increase is the boom of online food and beverage orders, in which growth is nearly double that of all average eCommerce sales.

Average Handle Time 71

Average Handle Time Customer Care contact center solutions Sales 71

aircall

OCTOBER 13, 2022

If you’re reading this after 2027, let us know if the workflow automation market really did witness a Compound Annual Growth Rate of 9.52% between 2022 to 2027 as market researcher Mordor Intelligence forecasted in this 2022 report. You don’t need reminding about the operational efficiency gains made possible through automation.

Management 118

Management Sales Consulting Consulting 118

Fonolo

DECEMBER 1, 2022

billion by 2027. It’s important to understand what each option entails before you decide which works . DID YOU KNOW: The Contact Center Software market size is expected to grow from US $35.2 billion in 2022 to US $93.7 What is Omnichannel Functionality? .

Contact center software 87

Contact center software Contact Center Interactive Voice Response call center software 87

24-7 InTouch

JUNE 30, 2022

This number is projected to rise to 50% by 2027 , with workers playing the roles of sellers, hosts, drivers, shoppers, and much more. . The gig economy has experienced rapid growth in recent years with an estimated 35% of U.S. workers currently involved in the gig economy.

Brand ambassadors 52

Brand ambassadors outsourcing Customer centricity Best practices 52

TechSee

JUNE 1, 2021

gigs will surpass the permanent workforce by 2027, growing 40% by 2027 to reach 86 million. Gartner estimates that by 2022, there will be a 50% increase in one-off issue resolution and consultative services offered on freelance platforms, and Everest Group estimated that U.S.

Customer Service 109

Customer Service Upselling outsourcing Self service 109

CSM Magazine

JANUARY 16, 2023

Gartner has said that chatbots will be the primary contact method for a quarter of firms by 2027. billion as we go into 2023, and 10 billion by 2027. The numbers speak loudly. Juniper also earmarks chatbots for huge growth, expecting interactions to hit around 3.5 Just a few years ago these numbers would have been rubbished.

Airlines 52

Airlines Chatbots Calibration Self service 52

DMG Consulting

AUGUST 10, 2023

DMG projects the IA market to grow by 10% in 2023 and 2024, and by 9% in the following three years, 2025 – 2027. DMG also anticipates that IA will continue to slowly work its way into more enterprise activities.

Consulting 48

Consulting Consulting Enterprise Analytics 48

Netomi

AUGUST 16, 2023

trillion by the year 2030 – Enterprise Apps Today The projected annual growth rate by the year 2027 is 33.2% – Enterprise Apps Today Generative AI market valued at $8.65

Enterprise 52

Enterprise Chatbots Healthcare Entertainment 52

Momentum Telecom

FEBRUARY 28, 2023

billion by 2027 , 5 so navigating the crowded landscape to find a collaboration solution that actually meets your unique needs can be challenging. Ensure ongoing alignment by including plans to standardize onboarding, training, and employee adoption. What Cloud Collaboration Tools Do You Need Today?

CRM 98

CRM Contact Center Technology Surveys 98

Cincom

SEPTEMBER 20, 2023

This means that by 2027, it’s likely that over half of all insurers will have made the move to replace or upgrade their current CCM platforms. In fact, in the next five years, insurers will be investing heavily in improvements to their customer communications management (CCM) solutions at a rate of 10% per year.

Surveys 52

Surveys Marketing Management Technology 52

Cincom

SEPTEMBER 20, 2023

This means that by 2027, it’s likely that over half of all insurers will have made the move to replace or upgrade their current CCM platforms. In fact, in the next five years, insurers will be investing heavily in improvements to their customer communications management (CCM) solutions at a rate of 10% per year.

Surveys 52

Surveys Marketing Management Technology 52

TeamSupport

MAY 31, 2023

If you’re still not convinced of the utility of chatbots, it is important to note that chatbots are expected to be the primary mode of customer communication for at least a quarter of companies by the year 2027.

Chatbots 98

Chatbots Customer Service Healthcare Banking 98

Nicereply

APRIL 13, 2022

Recently, AI impact (not only in customer service) has been so high that the global AI market value might reach $267 billion by 2027. AI became the go-to word in meeting rooms when teams spoke about innovation since 2020. Some people think AI may harm industries since it could take over human tasks.

Customer Service 119

Customer Service Chatbots Self service Healthcare 119

Balto

SEPTEMBER 6, 2022

It makes sense that companies would try out social media as a support tool — social media usership is projected to reach six billion in 2027, around 77% of today’s population — but it also makes sense that many of them might ultimately decide to take a step back from it considering the factors above. Non-human chatbots and IVR.

Contact Center 52

Contact Center Interactive Voice Response Chatbots Self service 52

Hodusoft

JUNE 17, 2021

This industry is expected to grow steadily in the next few years and reach a value of 496 billion USD by 2027. . The global call center market size amounted to 339.4 billion USD in 2020. Companies now view the call centers as an opportunity to provide strategic, experience-oriented customer care.

Marketing 98

Marketing Contact Center Telecommunications Call Center 98

Anexa BPO

FEBRUARY 15, 2022

Predictions are that social commerce will drive $604 billion in sales by 2027. At the end of the day, your business needs to be part of the social commerce landscape to remain relevant. That’s a very big number, but let’s face it – it’s not that far down the road. Are you ready? .

outsourcing 52

outsourcing Marketing Personalization Sales 52

Fonolo

JANUARY 18, 2022

The global contact center industry was valued at approximately $339 billion in 2020, and is expected to reach $496 billion by 2027! Contact centers have experienced a wild ride throughout the pandemic – and it looks like it is continuing in a more positive direction.

Contact Center 81

Contact Center Interactive Voice Response Call Center Contact center software 81

IdeasUnlimited

MAY 23, 2022

According to recent statistics , the worldwide market value of call centers is expected to reach $496 billion by 2027. Tech Support call centers are in high demand, particularly in the United States. IdeasUnlimited has been at the forefront of this arena for more than 11 years and has witnessed tremendous growth in this industry.

B2B 98

B2B Call Center voip Interactive Voice Response 98

Outsource Consultants

NOVEMBER 9, 2020

The global outsourcing market is expected to exceed $400B by 2027 , with annual growth as high as 10% annually. . Despite the recent BPO market challenges due to the COVID-19 epidemic, the future is still generally bright. . A strong intercontinental georedundancy strategy, coupled with leveraging at-home agents, is more important than ever.

Call Center 119

Call Center Marketing outsourcing Transportation 119

Andrew Mcfarland

SEPTEMBER 24, 2022

And with more companies needing project management experts, the demand for these specialists is expected to grow by 87 million by 2027. As a result, the number of project managers is expected to rise by 33 percent by 2027. Regardless of the role, project managers are highly sought after. Education requirements.

Management 48

Management Construction Education Healthcare 48