Connect

FEBRUARY 2, 2025

According to Gartner predictions, more than 50% of enterprises will use industry cloud platforms by 2028, as greater agility and the ability to access new digital capabilities become a business necessity to maintain relevance and competitiveness. Layering in data lakes determines whether cloud migrations sink or swim.

Journey mapping 68

Journey mapping Virtual Agent Cloud contact Chatbots 68

Helpware

MAY 24, 2022

compound annual growth rate (CAGR) between 2021 and 2028! Business process outsourcing (BPO) has taken the world by storm. Valued at over $232 billion in 2020 , the BPO market is expected to further rise at an eye-popping 8.5%

Business Process Outsourcing 85

Business Process Outsourcing outsourcing Marketing 85

NobelBiz

DECEMBER 10, 2024

billion by 2028, with a compound annual growth rate (CAGR) of 39.4%, indicating a significant trend towards AI adoption across industries, including debt collection. These advanced tools transform debt collection by combining automation, intelligence, and empathy to improve efficiency, compliance, and customer satisfaction.

Outbound sales 52

Outbound sales Analytics CRM Scripts 52

JivoChat

SEPTEMBER 20, 2022

billion by 2028. billion by 2028. . million , and it’s expected to reach US$1.150 billion by 2028. . It had an estimated market value of US$3 billioni in 2020, and it’s expected to grow 8% per year from 2022 to 2028. According to Yahoo Finance , Athleisure market was worth US$ 411.02 Loungewear. Phone Tripod.

Marketing 75

Marketing Wireless Finance Sales 75

Cyara

JUNE 8, 2022

billion by the end of 2028. Small wonder that leaders at companies like yours want to deploy chatbots, and providers are rushing to capture demand. The conversational artificial intelligence (AI) market is growing at a heady CAGR of 23.4 percent and is slated to reach $29.9

Chatbots 67

Chatbots Self service Contact Center Marketing 67

Cyara

JUNE 8, 2022

billion by the end of 2028. Small wonder that leaders at companies like yours want to deploy chatbots, and providers are rushing to capture demand. The conversational artificial intelligence (AI) market is growing at a heady CAGR of 23.4 percent and is slated to reach $29.9

Chatbots 67

Chatbots Self service Contact Center Marketing 67

delighted

OCTOBER 22, 2024

ecommerce market will see a $475 billion increase by 2028. Those opinions determine whether they purchase from you or take their business to a competitor. And trust us, you want that business: Statista estimates that revenue in the U.S.

Journey mapping 52

Journey mapping Surveys Feedback Advertising 52

delighted

OCTOBER 3, 2024

And by 2028, the global secondhand market is expected to reach $350 billion. billion in consumer spending, and is expected to be a $45 billion channel by 2028. Just how prevalent is the resale market? More than half ( 52% ) of consumers have purchased an item secondhand in the past year.

Chatbots 93

Chatbots Advertising Surveys Personalization 93

TechSee

JANUARY 10, 2022

billion in 2028 at a CAGR of 9.3% Visual assistance for property management maintenance. TechSee’s technology. The global housing management industry is thriving and expected to grow from $15.10 billion in 2021 to $28.21 for the forecast period. There are more than 300,000 property management companies in the US alone.

Management 109

Management Self service Technology Chatbots 109

Spearline

AUGUST 12, 2022

Our goal is to have a gender balance of employees, with 40% female staff in our workforce by 2028. Therefore, we have a sincere and determined focus on ensuring that we are a diverse and inclusive workplace for all. We’re proud to say that we are almost at that goal today, as 32% of our employees are women.

Education 98

Education Contact Center Management 98

NobelBiz

MAY 9, 2023

from 2021 to 2028 to reach USD 12.2 billion by 2028. billion in 2020 and is expected to grow at a compound annual growth rate (CAGR) of 37% from 2021 to 2028. Benefits of using an Auto Dialer There are good reasons why the global predictive dialer software market is expected to grow at a compound annual growth rate of 37.0%

Best practices 98

Best practices Call Center Gamification Contact center software 98

Helpware

MARCH 16, 2023

projected to continue between 2021 and 2028. The BPO industry in Africa is rapidly expanding, showcasing an impressive annual growth rate of 5.6% This trend underscores the tremendous potential for businesses to tap into Africa's burgeoning BPO sector.

outsourcing 52

outsourcing 52

Abby Connect

AUGUST 7, 2023

trillion by 2028. Welcome to the world of real estate receptionists, where professionalism meets hospitality in the busy realm of property transactions. According to Statista, the United States real estate market is projected to be valued at around $142.88 That is a substantial increase considering how the industry was valued at $111.53

Real estate 52

Real estate Marketing 52

BlueOcean

SEPTEMBER 27, 2021

Between 2021 and 2028, the global customer experience management market size is expected to grow from $8.79 This article asks some thought-provoking questions about what that means for businesses everywhere. Read more > The Growing Value of the Customer Experience Market. billion to $27.12 billion—an annual growth rate of 17.5%.

Customer Experience 71

Customer Experience B2B B2C Contact Center 71

NobelBiz

JULY 30, 2024

from 2021 to 2028, indicating a strong shift towards internet-based phone systems. State-of-the-art security features safeguard data and communications, and comprehensive quality-of-service measures ensure clarity and reliability in every call. As of 2023, the global VoIP market is projected to grow at a CAGR of 9.8%

voip 98

voip Interactive Voice Response Contact Center CRM 98

Select VoiceCom Blog

NOVEMBER 29, 2023

billion in revenue in 2023 and a CAGR of 3.58% between 2023 and 2028. The country is also known for its BPO and software development, hence why major companies like Accenture, IBM, and HP actively seek offshore IT services in Brazil. United Kingdom The UK BPO industry is anticipated to generate US $24.04

outsourcing 78

outsourcing Business Process Outsourcing Government Telecommunications 78

CSM Magazine

DECEMBER 5, 2018

By 2028, recent research forecasts that 70-80% of online purchases will be made using mobile devices. Konstantin Selgitski, Chief Marketing Officer at Apifonica explores how to make it easier for customers to get what they want, when they want and to ensure a positive customer experience.

Customer Experience 58

Customer Experience Chatbots Customer Service Personalization 58

Hodusoft

NOVEMBER 22, 2023

By 2028, it is expected to reach USD 34570.73 during the forecast period 2022-2028. BPOs , also popular as outsourcing customer service companies specialize in handling customer queries in real-time through voice, email, chat, telephone, social media, and various other channels. million, with a compound annual growth rate (CAGR) of 7.5%

Contact center software 52

Contact center software Contact Center contact center solutions outsourcing 52

Outsource Consultants

FEBRUARY 26, 2025

According to Gartner, generative AI, digital customer service, and conversational user interfaces (CUIs) will transform customer service and support by 2028. These technologies include AI-powered chatbots, advanced CRM systems, and predictive analytics tools.

outsourcing 67

outsourcing Call Center Customer Service Technical Support 67

Select VoiceCom Blog

JANUARY 3, 2023

Source: Mikhail Nilov via Pexels The number of workers in the BPO industry is expected to double by 2028 As the sector performs excellently throughout the years, it’s expected to remain robust well into the future. million people is projected to work in the outsourcing industry by 2028.

outsourcing 52

outsourcing Business Process Outsourcing Government Education 52

Nicereply

FEBRUARY 1, 2023

The US CX market is expected to report a growth of 15% annually from 2021 to 2028. Experience-driven companies grow their revenue at a rate that is 1.4x faster than their competitors. Improve the CX you deliver Nearly 20% of brands see a drop in customer experience quality. 85% expect consistent interactions across departments.

Customer Experience 59

Customer Experience Advertising Chatbots B2B 59

Nicereply

NOVEMBER 26, 2020

In fact, by 2028, 73% of all teams will have remote workers. It encouraged or even forced numerous companies to consider this option. The world is in crisis mode right now, therefore, a growing number of employees are turning to remote employees.

Customer Support 59

Customer Support Customer Service Marketing 59

CSM Magazine

AUGUST 30, 2023

By 2028, the token could exceed $0.10, while some even put it at $0.71 Most experts put it around the same value, while some believe it could reach $0.0256, and the most optimistic forecasts even go to $0.051. Before 2024 ends, VET could reach $0.04, while more cautious forecasts only put it at around $0.029. by that time.

Finance 52

Finance SaaS Marketing Consulting 52

TMP Direct

SEPTEMBER 23, 2021

The size of the US CX industry is expected to grow 15% annually from 2021 to 2028. The incredible growth of CX technology spending shows the huge demand from customers for digital solutions and that companies are willing to invest in future-ready systems. Improving CX is a huge opportunity for growth.

Omni-channel support 52

Omni-channel support B2C Employee engagement Engineering 52

CSM Magazine

AUGUST 16, 2023

forecasted between the years 2023 and 2028, the trajectory points toward substantial integration and advancement of blockchain technology within insurance processes. A key indicator of this trend is the projection that the Blockchain Market in the insurance industry is set to experience significant expansion.

Technology 52

Technology Education Management Customer Experience 52

Inbenta

OCTOBER 11, 2021

between now and 2028. As we become increasingly comfortable with verbally asking our phones for directions or typing full questions into Google, it’s clear that conversational interfacing is the new norm. . In fact, the chatbot market is predicted to grow at a rate of 24.9%

Chatbots 69

Chatbots Scripts Self service Virtual Agent 69

JustCall

APRIL 3, 2023

from 2021 to 2028 globally. One study shows that the predictive dialer software market size was estimated to grow at a rate of 37.0% With an auto call dialer app, the time of sales agents is freed up, so they can focus on productivity. Outbound marketing campaigns become more efficient and streamlined.

Sales 52

Sales CRM Call Center Personalization 52

Hodusoft

OCTOBER 19, 2023

million by 2028; it is likely to record a CAGR of 7.5% from 2023 to 2028. BPOs offer a comprehensive range of services, including but not limited to customer support and sales. As per a report , the customer care BPO market is estimated to rise from US$22,598.82 million in 2022 to US$34, 570.73

Contact Center 52

Contact Center Interactive Voice Response Contact center software Self service 52

AWS Machine Learning

OCTOBER 10, 2022

billion by 2028. With GDxAFD, you can take advantage of more than 20 years of fraud detection expertise from Amazon as well as extensive mobile fraud experience from Southeast Asia’s leading superapp to safeguard your mobile application from fraudsters.

APIs 94

APIs Accountability Metrics Government 94

Hodusoft

MARCH 3, 2022

between 2021-2028 as per Grand View Research. As businesses realize the many benefits of call center software , it is no surprise that the call center software market valued at $20.5 billion in 2020 is expected to grow at a CAGR of 21.1%

call center software 52

call center software Call Center Interactive Voice Response Contact center software 52

Call Experts

MAY 20, 2021

billion by 2028, expanding at a compounded yearly rate of 8.5%. . In 2017, outsourced services’ approximated international market size was 88.9 billion US dollars, which was up $12 billion from the previous year. Grand View Research study put the BPO market at $245.9 billion in 2021. What is driving this demand?

Business Process Outsourcing 52

Business Process Outsourcing outsourcing Outbound sales Surveys 52

Netomi

AUGUST 16, 2023

. – HubSpot 83% of companies consider adding AI to their strategy a high-priority initiative – HubSpot 90% of companies see AI as a source of their competitive advantage over rivals – MIT Sloan The conversational AI market is expected to grow 3x by 2028 – GlobeNewswire Successfully applying AI could increase a company’s profitability (..)

Enterprise 52

Enterprise Chatbots Healthcare Entertainment 52

NobelBiz

OCTOBER 8, 2024

billion in 2020 and is projected to grow at a CAGR of 37% from 2021 to 2028, indicating a strong demand for automated dialing solutions in sales environments. Call Monitoring: Supervisors can listen in on calls, providing real-time coaching and support to agents. The global predictive dialer software market was valued at approximately $1.03

Outbound sales 52

Outbound sales Sales CRM Call Center 52

Select VoiceCom Blog

MAY 25, 2022

By 2028, around 73% of all departments are expected to have remote workers on their team. Around 81% of employees remain loyal to a company when it offers flexible work options. FlexJobs ) Thanks to its numerous benefits, flexible work arrangements give employees more motivation to stay with a company.

outsourcing 52

outsourcing Personalization Education Analytics 52

JustCall

MARCH 24, 2020

It is anticipated that by 2028, 73% of teams will work remotely. We already discussed how remote work has picked up, with more than 90% since the past decade. Statistics suggest that these numbers are only going to go up. In the US, almost half of all the companies offer the option to work remotely.

CRM 72

CRM Analytics Sales Wireless 72

Momentum Telecom

AUGUST 9, 2022

It is estimated that 73% of departments across all industries are expected to have remote employees by 2028, 1 showing that telecommuting is becoming more accepted among a variety of industries and business types. The modern workforce is embracing this new networking model thanks in large part to the increase in remote and hybrid workforces.

Transportation 40

Transportation Enterprise Management Customer Support 40

Momentum Telecom

AUGUST 9, 2022

It is estimated that 73% of departments across all industries are expected to have remote employees by 2028, 1 showing that telecommuting is becoming more accepted among a variety of industries and business types. The modern workforce is embracing this new networking model thanks in large part to the increase in remote and hybrid workforces.

Transportation 40

Transportation Enterprise Management Customer Support 40