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By 2028, the market for contact center outsourcing is expected to grow at a CAGR of 5.66% (2023-2028), reaching USD 132.92 As companies worldwide strive to deliver exceptional CX while balancing other business-critical areas, they are embracing contact center outsourcing.
Benefits of using an Auto Dialer There are good reasons why the global predictive dialer software market is expected to grow at a compound annual growth rate of 37.0% from 2021 to 2028 to reach USD 12.2 billion by 2028. AbandonRate must be monitored as progressive dialing does not measure agent or customer statistics.
million by 2028; it is likely to record a CAGR of 7.5% from 2023 to 2028. Metrics such as average handling times ( AHT ), call abandonmentrates, and customer satisfaction rates can be used to determine the areas that require improvement, ultimately leading to cost reductions. million in 2022 to US$34, 570.73
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