Connect

FEBRUARY 2, 2025

According to Gartner predictions, more than 50% of enterprises will use industry cloud platforms by 2028, as greater agility and the ability to access new digital capabilities become a business necessity to maintain relevance and competitiveness. Layering in data lakes determines whether cloud migrations sink or swim.

Journey mapping 65

Journey mapping Virtual Agent Cloud contact Chatbots 65

Inbenta

OCTOBER 11, 2021

According to Business Insider, nearly 40% of internet users worldwide prefer chatbots over less conversational virtual agents. . Build a concrete vision of who will be interacting with your AI system, using data analytics to understand each audience persona. between now and 2028.

Chatbots 69

Chatbots Scripts Self service Virtual Agent 69

Hodusoft

OCTOBER 19, 2023

million by 2028; it is likely to record a CAGR of 7.5% from 2023 to 2028. These tools can be used to address common or routine customer inquiries, reducing the need for human agents’ interference. Make use of predictive analytics to determine future costs based on historical data and trends.

Contact Center 52

Contact Center Interactive Voice Response Contact center software Self service 52