ShepHyken

SEPTEMBER 10, 2023

My Comment: This short article includes four common sense ideas that every business, regardless of size, industry, B2B or B2C, etc., So how can you become dedicated to customer happiness and watch your sales take off? Here’s how. must practice. I could briefly share all four, but here’s one to consider: honesty.

Customer Service 220

Customer Service B2C Customer retention B2B 220

BlueOcean

SEPTEMBER 27, 2021

Between 2021 and 2028, the global customer experience management market size is expected to grow from $8.79 The large majority of B2B companies use surveys, while B2C conducts user interviews. This article asks some thought-provoking questions about what that means for businesses everywhere. billion to $27.12

Customer Experience 71

Customer Experience B2B B2C Contact Center 71

NobelBiz

MAY 9, 2023

from 2021 to 2028 to reach USD 12.2 billion by 2028. Use Case: Because it tends to get better and better as more data is thrown at it, the Predictive Dialer performs best with large outbound campaigns, usually suited for the B2C niche.

Best practices 98

Best practices Call Center Gamification Contact center software 98

TMP Direct

SEPTEMBER 23, 2021

The size of the US CX industry is expected to grow 15% annually from 2021 to 2028. 56% of B2C companies have a dedicated CX team, with most formed in the last one to two years. 87% of business leaders tag CX as their top growth engine — the highest of any other growth area. Improving CX is a huge opportunity for growth.

Omni-channel support 52

Omni-channel support B2C Employee engagement Engineering 52