Remove 2028 Remove B2C Remove Customer retention
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Top 5 Customer Service & CX Articles for the Week of September 11, 2023

ShepHyken

” I’m intrigued by the article as it claims that one way to attract and retain these customers is through visual imagery. So how can you become dedicated to customer happiness and watch your sales take off? These are what McKinsey refers to as the “Zero Consumer.” Here’s how. must practice.

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What’s Everyone Talking About in Customer Experience Today?

BlueOcean

Read more > The Growing Value of the Customer Experience Market. Between 2021 and 2028, the global customer experience management market size is expected to grow from $8.79 This report gives a deep dive into the revenue share of each segment of customer experience. billion to $27.12

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The need for CX

TMP Direct

The incredible growth of CX technology spending shows the huge demand from customers for digital solutions and that companies are willing to invest in future-ready systems. The size of the US CX industry is expected to grow 15% annually from 2021 to 2028. Improving CX is a huge opportunity for growth.