CSM Magazine

DECEMBER 5, 2018

Konstantin Selgitski, Chief Marketing Officer at Apifonica explores how to make it easier for customers to get what they want, when they want and to ensure a positive customer experience. By 2028, recent research forecasts that 70-80% of online purchases will be made using mobile devices.

Customer Experience 58

Customer Experience Chatbots Customer Service Personalization 58

JivoChat

JUNE 9, 2021

One technology leading the way online is chatbot marketing. Marketers all around the world are opting for this kind of customer connection automation. In fact, the global chatbot market is expected to see a compound annual growth rate of nearly 25% between 2021 and 2028. What is Chatbot Marketing?

Chatbots 52

Chatbots Marketing Upselling Surveys 52

Inbenta

OCTOBER 11, 2021

– Define Your Chatbot Goals. – Take Care of Your Chatbot Branding . According to Business Insider, nearly 40% of internet users worldwide prefer chatbots over less conversational virtual agents. . Read on to discover how to make them work for you – and how to avoid some common chatbot pitfalls.

Chatbots 69

Chatbots Scripts Self service Virtual Agent 69

Netomi

FEBRUARY 21, 2024

One such innovation that has gained considerable momentum is the use of chatbots. As 90% of customers rate immediate responses as important or higher when they have a question, speed and accuracy are of greatest importance. Chatbots have evolved significantly since the early days of simple automated responses.

Chatbots 40

Chatbots Upselling Feedback Personalization 40

Outsource Consultants

FEBRUARY 26, 2025

As we explore the advantages of call center outsourcing in the next section, you’ll discover how this strategy can transform your business operations and customer experience. Why Call Center Outsourcing Boosts Business Performance Call center outsourcing transforms businesses by enhancing customer service and optimizing costs.

outsourcing 67

outsourcing Call Center Customer Service Technical Support 67

Hodusoft

OCTOBER 19, 2023

BPOs offer a comprehensive range of services, including but not limited to customer support and sales. As per a report , the customer care BPO market is estimated to rise from US$22,598.82 million by 2028; it is likely to record a CAGR of 7.5% from 2023 to 2028. million in 2022 to US$34, 570.73

Contact Center 52

Contact Center Interactive Voice Response Contact center software Self service 52

Netomi

AUGUST 16, 2023

The advent of this technology has enabled businesses to provide 24/7 support, ensuring that customer queries are resolved promptly and efficiently. trillion by the year 2030 – Enterprise Apps Today The projected annual growth rate by the year 2027 is 33.2% – Enterprise Apps Today Generative AI market valued at $8.65 billion U.S.

Enterprise 52

Enterprise Chatbots Healthcare Entertainment 52

Hodusoft

MARCH 21, 2024

from 2021 to 2028. Poor Customer Experience Offering excellent customer experience is undoubtedly the most important thing for businesses including BPOs to maintain their reputation, retain customers, and attract new business. As per a report , the global BPO market size was valued at $221.5

Contact center software 52

Contact center software Business Process Outsourcing Interactive Voice Response outsourcing 52

JustCall

MARCH 9, 2023

billion , from 2022 to 2028, with a CAGR of 21.8%. Considering the value it adds to businesses planning to scale, it’s no wonder that major industries are embracing conversation intelligence to improve their customer experiences. The global market for conversation intelligence platforms is projected to reach $18.4

Coaching 52

Coaching Sales Chatbots Analytics 52