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Understanding the Shift: Why Businesses are Embracing Contact Center Outsourcing

CCNG

While modern businesses leverage advanced technologies and tools to create an impactful CX, the most meaningful aspect of customer experience management is in the ‘human touch.’ By 2028, the market for contact center outsourcing is expected to grow at a CAGR of 5.66% (2023-2028), reaching USD 132.92

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Contact centre cloud migration data layering

Connect

According to Gartner predictions, more than 50% of enterprises will use industry cloud platforms by 2028, as greater agility and the ability to access new digital capabilities become a business necessity to maintain relevance and competitiveness. Layering in data lakes determines whether cloud migrations sink or swim.

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Revolutionizing Debt Collection with AI-Powered Voicebots

NobelBiz

billion by 2028, with a compound annual growth rate (CAGR) of 39.4%, indicating a significant trend towards AI adoption across industries, including debt collection. ’ Read Case Study The Future of Debt Collection with AI The future of debt collection seems promising as AI technology keeps evolving with rapid speed.

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Top 10 ecommerce trends shaping online retail in 2024

delighted

From writing product descriptions to automating customer support queries with chatbots, the opportunities to implement AI are limitless. And by 2028, the global secondhand market is expected to reach $350 billion. In fact, 35% of consumers prefer to talk to a chatbot versus an actual customer support agent.

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Property Management Solutions: Visual Assistance Helps Homeowners And Tenants

TechSee

TechSee’s technology. billion in 2028 at a CAGR of 9.3% Need for technology in the housing industry. The pandemic has made it crystal clear to housing management that they need the assistance of technology to improve operational efficiencies and streamline maintenance and repair processes. billion in 2021 to $28.21

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Chatbot Marketing: 11 Actionable Use Cases (With Examples)

JivoChat

Automation abounds, and the best strategy likely encompasses a variety of tools and technologies. One technology leading the way online is chatbot marketing. In fact, the global chatbot market is expected to see a compound annual growth rate of nearly 25% between 2021 and 2028. What is Chatbot Marketing?

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What Is A Conversational User Interface (CUI) & How to Leverage It

Inbenta

– Define Your Chatbot Goals. – Take Care of Your Chatbot Branding . According to Business Insider, nearly 40% of internet users worldwide prefer chatbots over less conversational virtual agents. . Read on to discover how to make them work for you – and how to avoid some common chatbot pitfalls.