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According to a report by Mordor Intelligence , the AI market in call center applications is anticipated to witness a CAGR of 25.8% over the forecast period (2023 – 2028). Automated Interaction Summaries are more than just a technological innovation; they are a catalyst for transforming customer service experiences.
To paraphrase author and keynote speaker Micah Solomon, CX is not a cost center, it’s a revenue generator. One of the most effective ways to improve CX is by leveraging the right contactcentersoftware. CX undoubtedly has a direct impact on customerretention and churn rates.
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