NobelBiz

MAY 9, 2023

Benefits of using an Auto Dialer There are good reasons why the global predictive dialer software market is expected to grow at a compound annual growth rate of 37.0% from 2021 to 2028 to reach USD 12.2 billion by 2028. – Source Let’s look at some of the most important benefits of using auto-dialer software.

Best practices 98

Best practices Call Center Gamification Contact center software 98

Hodusoft

MARCH 21, 2024

from 2021 to 2028. Choosing the right contact center software can help them deal with their key challenges effortlessly, driving operational excellence and customer-centricity. Before we talk about the role of contact center software for BPOs , let’s delve into some of the most common challenges faced by BPOs.

Contact center software 52

Contact center software Business Process Outsourcing Interactive Voice Response outsourcing 52

Hodusoft

OCTOBER 19, 2023

million by 2028; it is likely to record a CAGR of 7.5% from 2023 to 2028. However, as the demand for exceptional customer service continues to rise, the operating costs associated with BPO contact centers are also rising greatly. To Grow Your Business with HoduCC -Contact Center Software.

Contact Center 52

Contact Center Interactive Voice Response Contact center software Self service 52

NobelBiz

JULY 4, 2023

According to a report by Mordor Intelligence , the AI market in call center applications is anticipated to witness a CAGR of 25.8% over the forecast period (2023 – 2028). With these powerful tools, agents can enhance efficiency, improve first-call resolution rates, and ultimately foster stronger customer relationships.

Call Center 52

Call Center Contact Center First call resolution Construction 52