Hodusoft

NOVEMBER 22, 2023

Increase ROI of BPO with Omnichannel Contact Center Software Excellent customer service is just as important as excellent marketing efforts. One such tool is omnichannel contact center software. As per a report , in 2022, the Global Customer Service BPO Market size was USD 22598.82

Contact center software 52

Contact center software Contact Center contact center solutions outsourcing 52

NobelBiz

MAY 9, 2023

Benefits of using an Auto Dialer There are good reasons why the global predictive dialer software market is expected to grow at a compound annual growth rate of 37.0% from 2021 to 2028 to reach USD 12.2 billion by 2028. – Source Let’s look at some of the most important benefits of using auto-dialer software.

Best practices 98

Best practices Call Center Gamification Contact center software 98

Hodusoft

MARCH 21, 2024

As per a report , the global BPO market size was valued at $221.5 from 2021 to 2028. Among the global industries, the commercial sector dominates the BPO market with over 60% share. From technological hurdles to changing market dynamics, BPOs constantly face a bombardment of obstacles that can either make or break their success.

Contact center software 52

Contact center software Business Process Outsourcing Interactive Voice Response outsourcing 52

Hodusoft

OCTOBER 19, 2023

As per a report , the customer care BPO market is estimated to rise from US$22,598.82 million by 2028; it is likely to record a CAGR of 7.5% from 2023 to 2028. However, as the demand for exceptional customer service continues to rise, the operating costs associated with BPO contact centers are also rising greatly.

Contact Center 52

Contact Center Interactive Voice Response Contact center software Self service 52

Hodusoft

MARCH 3, 2022

Not anymore, the technological advancement in the telecom sector and the invention of cost-efficient call center software have made the dream a reality for small businesses across the globe. As businesses realize the many benefits of call center software , it is no surprise that the call center software market valued at $20.5

call center software 52

call center software Call Center Interactive Voice Response Contact center software 52

NobelBiz

JULY 4, 2023

According to a report by Mordor Intelligence , the AI market in call center applications is anticipated to witness a CAGR of 25.8% over the forecast period (2023 – 2028). There are numerous tools available in the market, each with its own unique features and capabilities.

Call Center 52

Call Center Contact Center First call resolution Construction 52

Hodusoft

JULY 17, 2024

To paraphrase author and keynote speaker Micah Solomon, CX is not a cost center, it’s a revenue generator. One of the most effective ways to improve CX is by leveraging the right contact center software. That’s why businesses must take all the possible steps to enhance CX. It should be the entire company.”

Customer Service 52

Customer Service Contact center software Advertising Customer centricity 52