2028 Customer centricity Self service 
TechSee
SEPTEMBER 21, 2021
Billing errors are notorious, with McKinsey estimating that 10% of the customer base must call every month to report a billing issue. In addition, consumer preference for self-service has not made an impression at pay-TV providers, as less than half of subscribers trying to self-install their cable hardware manage to achieve their goal.
Inbenta
OCTOBER 11, 2021
As with all customer experience solutions , your conversational user interface needs to be customer-centric. Now imagine the experience of your site, service, or product through their eyes. between now and 2028. In fact, the chatbot market is predicted to grow at a rate of 24.9%
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Hodusoft
OCTOBER 19, 2023
BPOs offer a comprehensive range of services, including but not limited to customer support and sales. As per a report , the customer care BPO market is estimated to rise from US$22,598.82 million by 2028; it is likely to record a CAGR of 7.5% from 2023 to 2028. million in 2022 to US$34, 570.73
Hodusoft
MARCH 21, 2024
from 2021 to 2028. Choosing the right contact center software can help them deal with their key challenges effortlessly, driving operational excellence and customer-centricity. As per a report , the global BPO market size was valued at $221.5 billion in 2019 and is expected to grow at a CAGR of 7.4%
Hodusoft
JULY 17, 2024
If you make an investment of time and good service in a customer, you can make a fortune.” 60% Higher Profits for Customer-Centric Brands (CX Index) As per data by CX Index, customer-centric brands report profits that are 60 percent higher than those that fail to focus on CX.
Expert insights. Personalized for you.
41 
Let's personalize your content