ShepHyken

SEPTEMBER 10, 2023

Each week, I read many customer service and customer experience articles from various resources. ” I’m intrigued by the article as it claims that one way to attract and retain these customers is through visual imagery. Here are my top five picks from last week. Connect with Shep on LinkedIn.

Customer Service 216

Customer Service B2C Customer retention B2B 216

BlueOcean

SEPTEMBER 27, 2021

Customer experience is pretty much the hottest topic in the contact center and customer care space these days. Where Are Businesses Spending Money on Customer Experience? This article looks into where those priorities are, particularly as customer behavior have been permanently shifted by the pandemic.

Customer Experience 71

Customer Experience B2B B2C Contact Center 71

delighted

OCTOBER 22, 2024

But while ecommerce has made retail purchases more accessible, it has also disrupted the traditional, linear, retail buyer’s journey and has transformed it into a more complicated series of customer touchpoints. Mapping these touchpoints is crucial to understanding the ecommerce customer journey – and improving customer experiences.

Journey mapping 52

Journey mapping Surveys Feedback Advertising 52

Nicereply

FEBRUARY 1, 2023

According to many studies and surveys, customer experience is a key part of any company’s success. Your ability to create a powerful customer experience greatly impacts the number of customers that buy from you and keep buying from you.

Customer Experience 59

Customer Experience Advertising Chatbots B2B 59

TMP Direct

SEPTEMBER 23, 2021

One area of a company that has the biggest impact on a company’s growth and success is customer experience. CX has grown in recent years to become a primary driver of growth, customer satisfaction and employee engagement. The size of the US CX industry is expected to grow 15% annually from 2021 to 2028.

Omni-channel support 52

Omni-channel support B2C Employee engagement Engineering 52

NobelBiz

JULY 4, 2023

These are instrumental in enhancing agent utilization, customer experiences and shaping business strategy. over the forecast period (2023 – 2028). Automated Interaction Summaries are more than just a technological innovation; they are a catalyst for transforming customer service experiences.

Call Center 52

Call Center Contact Center First call resolution Construction 52

Netomi

FEBRUARY 21, 2024

During their stay, chatbots continue to enhance the guest experience by offering instant support for requests, local recommendations, and easy access to hotel services. Post-departure, they assist in gathering feedback, managing follow-ups, and maintaining engagement, which is vital for customer retention. billion by 2028.

Chatbots 40

Chatbots Upselling Feedback Personalization 40