ShepHyken

SEPTEMBER 10, 2023

Each week, I read many customer service and customer experience articles from various resources. ” I’m intrigued by the article as it claims that one way to attract and retain these customers is through visual imagery. Here are my top five picks from last week. Wait until you see what’s coming soon.

Customer Service 213

Customer Service B2C Customer retention B2B 213

delighted

OCTOBER 22, 2024

ecommerce market will see a $475 billion increase by 2028. By creating an ecommerce customer journey map, you can pinpoint what’s working (and what’s not), take action to remove any friction, and ensure a smooth, holistic experience for your customers. How much do customer retention and loyalty matter?

Journey mapping 52

Journey mapping Surveys Feedback Advertising 52

BlueOcean

SEPTEMBER 27, 2021

Read more > The Growing Value of the Customer Experience Market. Between 2021 and 2028, the global customer experience management market size is expected to grow from $8.79 This report gives a deep dive into the revenue share of each segment of customer experience. billion to $27.12

Customer Experience 71

Customer Experience B2B B2C Contact Center 71

Nicereply

FEBRUARY 1, 2023

Your ability to create a powerful customer experience greatly impacts the number of customers that buy from you and keep buying from you. The success of customer loyalty programs, word-of-mouth advertising, and even employee retention can be attributed to how attentive your customer service is.

Customer Experience 59

Customer Experience Advertising Chatbots B2B 59

NobelBiz

JULY 4, 2023

In today’s competitive business landscape, customer service plays a pivotal role. over the forecast period (2023 – 2028). Automated Interaction Summaries are more than just a technological innovation; they are a catalyst for transforming customer service experiences.

Call Center 52

Call Center Contact Center First call resolution Construction 52

Netomi

FEBRUARY 21, 2024

These AI-powered tools are revolutionizing how hotels and travel agencies interact with their guests, offering convenience, speed, and personalized service. Their ability to offer round-the-clock service, multilingual support, and instant responses places them at the heart of customer service innovation in this sector.

Chatbots 40

Chatbots Upselling Feedback Personalization 40

Hodusoft

JULY 17, 2024

15 CX Stats That’ll Change the Way You Look At Customer Service In the next few years, an organization’s Customer Experience (CX) will play a greater role in its success than its products or prices. In this blog post, we discuss 15 CX stats that will change the way you deliver customer service.

Customer Service 52

Customer Service Contact center software Advertising Customer centricity 52